Return & Refund Policy

At OPTISELF, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if the product meets the following conditions:

- The product is unused and unopened

- The product is in its original packaging

- The product is in the same condition as when you received it

Products that have been opened or used cannot be returned for safety and hygiene reasons.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

- Your order number

- Photos of the product and packaging

We will review the request and arrange a replacement or refund if applicable.

3. Return Process

To start a return request, please contact our support team with the following information:

- Full name

- Order number

- Reason for return

Once your request is approved, we will provide instructions on how to return the product.

4. Refunds

After receiving and inspecting the returned product, we will notify you of the status of your refund.

If approved, the refund will be processed using the original payment method or another agreed method.

Please allow several business days for the refund to appear depending on your payment provider.

5. Shipping Costs for Returns

Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.

Original shipping fees are non-refundable.

6. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

- Opened or used supplements

- Products without original packaging

- Products damaged due to misuse

7. Contact-us

If you have any questions about returns or refunds, please contact us:

Email: optiself@outlook.com

Website: https.//optiself.ma

Thank you for trusting OPTISELF.